Join Caylent as a Customer Solutions Architect for Amazon Connect, driving client engagement and solution design in a fully remote setup. Innovate customer experiences with AWS technologies.In this pivotal role, you will act as a Customer Solutions Architect at Caylent, specializing in Amazon Connect while collaborating closely with enterprise clients. Your ability to marry deep technical knowledge with customer engagement will drive the design of transformative solutions.



This position emphasizes remote work within a diverse team that thrives on technological curiosity and cutting-edge thinking.Key Responsibilities:Guide clients in CX transformations with technical leadershipDesign and architect Amazon Connect solutions effectivelyWrite proposals and convey technical specifications clearlyConduct workshops to discover client needs for solutionsDevelop prototypes demonstrating solution viabilityRequirements:Strong experience with Amazon Connect architectureBackground in AWS services and cloud solutionsAbility to engage with stakeholders at all levelsKnowledge of AI technologies for customer solutionsComfort working in a fully remote environmentLeverage your Amazon Connect skills to influence enterprise solutions and elevate customer experiences at Caylent.

📌 Customer Experience Architect - Amazon Connect (Ottawa)
🏢 Coinscapture
📍 Ottawa