About ClearDentClearDent builds software and digital tools to help dentists manage every aspect of their practice, allowing them to focus on providing excellent oral care. For over twenty years, we've been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, we're looking for adaptable and creative talent to join our team and modernize dental offices across Canada.About the RoleClearDent is looking for a driven and enthusiastic Dental Software Technical Support representative to serve as the first point of contact for resolving customer inquiries. This position provides application support for all ClearDent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate. The role ensures a positive and successful customer service experience.This position is a full-time role based in Metro Vancouver, British Columbia.ResponsibilitiesProvide best-in-class support to our customers by engaging the customer with enthusiasm and care.Act as the first point of contact for the customerPerform general troubleshooting to identify the root cause of issues and provide a resolutionEscalate the case to the appropriate Customer Support members as necessaryDocument all actions taken in proper systems and with sufficient detailsHandle multiple customer service queuesContinuously develop and improve knowledge of all ClearDent productsOther duties and projects assigned by the Customer Support LeadWhat You BringProficiency in both verbal and written EnglishExcellent problem-solving skillsProficiency in SaaS software toolsProficiency in Microsoft Windows Workstation / Servers and Microsoft Office 365Certificate or degree in Computer Information Systems or 2 years of equivalent experienceKnowledge or experience in the dental industry is an assetExperience with Microsoft SQL Server, Salesforce CRM, JIRA, and Confluence is an assetAttributesProfessional, confident, resourceful, and computer-savvyAble to communicate confidently and clearlyCalm and attentiveEnergetic, self-directed, and results-orientedNatural problem solverTeam player with a positive "can-do" attitude and willingness to work collaborativelyWork EnvironmentMay work outside of regular business hoursTravel may be requiredWhat We OfferCompetitive compensation.Excellent benefits focused on your health, dental, and career development.Flexible, hybrid work options, including an office in Burnaby, BC, with support for work from home.Opportunities to give back through social initiatives, volunteering, and community building.One Last ThingWe understand that the best candidates don't always meet every requirement. If you're a customer-focused, passionate problem-solver excited by the potential the dental industry has to offer, we'll happily take a look at your application.Please note that we only accept candidates who live in Canada and are eligible to work there.We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.

📌 Dental Software Technical Support (Burnaby)
🏢 ClearDent
📍 Burnaby