Shape the future of Staples Canada as a Bilingual Training & Quality Assurance Specialist in a remote setting. Directly influence customer service excellence through targeted training and quality insights. This role requires 2–3 years of contact centre experience, with an emphasis on bilingual skills in French.

You will lead audits of customer interactions, offering constructive coaching and onboarding programs to enhance agent readiness and performance. Your analytical skills will contribute to operational improvements. Key Responsibilities:
Conduct high-quality audits of bilingual customer interactions
Identify gaps and deliver actionable performance feedback
Facilitate onboarding and continuous training sessions
Analyze quality data to improve service metrics
Collaborate with teams for effective coaching strategies Requirements:
Minimum 2–3 years in the contact centre setting
Must be bilingual in French
Experience in training or quality assurance desired
Required secondary school diploma
Preferred education in adult learning or related fields Leverage your skills to make a lasting impact on customer experience at Staples Canada.

📌 Bilingual Agent Training Specialist Remote Vancouver (Canada)
🏢 Socket.dev
📍 Canada