Job Responsibilities

As a member of the Front Office Team, you are required to provide Guests with exceptional customer service starting from check-in through check-out. A Guest Service Agent truly influences the first impressions of our Guests and therefore you will be responsible for performing the following tasks with the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security,



fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary

Requirements

Guest Service Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience in a customer-focused industry
Positive attitude and positive communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, productive, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency

Experience:
Hotel Front desk: Experience Required

Pay: $17.50-$18.00 per hour

Perks:
Dental care
Extended health care
On-site parking

Work Location: In person

📌 Front Desk Agent Edmonton
🏢 Home2 Suites by Hilton Edmonton South
📍 Edmonton