Shape the future of customer experience in the pharmaceutical industry. As a strategic leader, you will build a consulting practice that sets the standard for exceptional client engagement.As the Managing Director focused on customer experience, you'll lead initiatives that require deep knowledge of pharma strategy and business scaling. This full-time position is an chance to define the strategic direction for a consulting vertical that delivers strong revenue growth and profitability. You'll mentor a talented team while establishing valuable client relationships that drive measurable success.Key Responsibilities:Drive ongoing revenue growth for customer experienceEnhance engagement quality for clientsInnovate operational processes for scalable impactDevelop and document methodologies for efficiencyCultivate and lead a high-performing teamRequirements:10+ years of experience in pharma CX strategyExperience in scaling consulting practicesProven track record in business developmentStrong leadership and communication abilitiesSkills in creating scalable operating modelsLead the transformation of customer experiences in life sciences by fostering collaboration and operational excellence in your team.

📌 Director Of Customer Experience Strategy In Pharma Consulting (Toronto)
🏢 FSi CX, a Division of Fresh Squeezed Ideas
📍 Toronto