Canada House (CH) is a chain of health clinics that provide Cannabinoid Therapy and education. We have invested in network of healthcare professionals who deliver education and evidenced based treatment plans for patients.CH helps clients who are suffering from a variety of medical conditions, including but not limited to: Post Traumatic Stress Disorder (PTSD), anxiety disorders, depression, chronic pain disorders, gastrointestinal disorders, dermatological disorders, various forms of cancers, neurocognitive disorders, musculoskeletal disorders, and eating disorders.Learn more here: www.Canadahouseclinics.CaPurpose:Nurturing partnerships with our patients to ensure high quality medical assessm ents and educational support; facilitating the patient's journey as an integral component of medical cannabis treatment. Streamlining accurate and high-quality communication and customer support processes to enhance patients' education and understanding of their treatment plan, building stronger patient rapport and loyalty.Accountabilities:Contribute to the patient intake and coordination process by supporting one or more core functions (education, triage, and/or appointment booking), ensuring a clinically appropriate and patient-centered experienceExecute appointment scheduling activities, including new patient bookings, follow-ups, and rescheduling, while supporting efficient clinic flow and provider availabilityConduct proactive outbound patient engagement to support continuity of care, appointment adherence,



and completion of required steps within the care processAddressing patient questions and concerns while gathering detailed patient history to offer better recommendations and more robust treatment plans to patients.Provide a best-in-class medical cannabis education to patients, in alignment with clinical guidance and organizational protocols, either in clinic or remotely via digital platforms and phone to ensure they understand how to use and order cannabis for their treatmentMaintaining and evolving a set of messaging and knowledge standards, as discussed with the rest of the Patient Care TeamProviding compassionate care to patients, displaying empathy and understanding at all times. Being direct, strong and confident with communicationManage inbound and outbound communications with various stakeholders, including phone calls and emails, ensuring timely, professional, and clinically appropriate responses.Perform structured patient triage through inbound and outbound interactions, assessing patient needs, eligibility, and urgencyThoroughly and accurately document patient interactions within EMR systems and supporting tracking tools (e.G., spreadsheets), ensuring completeness and compliance with internal standards and privacy obligations.Support the coordination and execution of patient-facing events and clinic initiatives, including scheduling,



patient outreach, and follow-up communications to drive engagement and attendanceMeet or exceed defined KPIs and performance metricsOther duties as assignedRequirements:3 or more years of relevant work experience preferredCustomer service/Call center experience within Health care and/or hospitality industry is preferred.Experience with clinical databases or EMR systems preferred, but not mandatoryProficient in English with strong written and oral communication skillsFluency in French is an assetAbility to utilize critical thinking and problem-solving skills to address challenging situationsUtilize your passion, empathy & emotional intelligence to build relationships and help people improve their healthMust be meticulous, initiative-taking and ability to foster a positive work environmentUtilize strong analytical and thought leadership skills to drive productivity and efficienciesAbility to function in a rapid-paced and rapidly changing environment with openness to innovative ideas and show flexibility to adapt positively to changes in direction, priorities, schedules, or responsibilitiesUtilize your strong listening, communication, and leadership skills to share and action ideas within teamsBenefits:Dental careExtended health carePaid vacationHealth Care and Lifestyle Spending AccountsLife insuranceTelemedicineEmployee Assistance ProgramOn-site parkingSupportive and collaborative work environmentSchedule:8 hour shiftMonday to Friday 8am to 4:30pm local timeOn-siteOnly those selected for an interview will be contacted.

📌 Patient Care Representative (Stirling-Rawdon)
🏢 MTL Cannabis
📍 Stirling-Rawdon