Join ZayZoon as a Customer Care Team Lead and redefine financial wellness for employees. You'll lead a remote team focused on achieving key customer success metrics.In this agile role at ZayZoon, you will be essential in driving customer satisfaction and operational efficiency. With over four years of support experience and at least two years leading teams, your contributions will shape the future of our customer service strategies. Engage cross-functionally to enhance employee financial health through team development and innovative solutions.Key Responsibilities:Lead a customer-focused team to meet operational goalsMonitor performance and facilitate professional developmentProvide real-time feedback during coaching sessionsCoordinate customer care schedules and trainingManage escalated customer communications to resolutionRequirements:4+ years in a customer support environment2+ years in leadership focusing on performance managementExperience with continuous improvement processesExceptional communication adaptabilityProficient in tools like ZenDesk and HubSpotBe instrumental in transforming customer care at ZayZoon as you support our mission.

📌 Remote Team Lead For Customer Care (Ottawa)
🏢 ZayZoon
📍 Ottawa