Pursue a rewarding career with Jolera as a Customer-Focused Systems Support Qualified in Toronto. Be essential in delivering effective solutions while assisting clients with technical challenges across various platforms.You will play a crucial role by managing service tickets and overseeing the resolution process. Your expertise will cover a range of technologies, including Windows operating systems and VMware, enabling you to troubleshoot various user issues effectively. The position demands excellent communication skills as you engage with users who may not have technical backgrounds.Key Responsibilities:Handle service ticket assignments and ownershipProvide advice to end users during technical difficultiesVerify and diagnose network and infrastructure issuesReact to onsite outages and scenarios as instructedDocument all actions and technical info thoroughlyRequirements:1-3 years of experience in a technical support roleRelevant Degree/Diploma or equivalentStrong judgment and problem-solving skillsFamiliarity with service desk tools such as ServiceNowKnowledge of common productivity applicationsContribute your technical skills and customer service focus at Jolera, making a positive impact on user experiences.

📌 Customer-Focused Systems Support Role (Toronto)
🏢 Jolera
📍 Toronto