The Counter Sales Associate - A adds value to our customers and co-workers by providing fast, friendly and knowledgeable service at the counter, fostering customer and vendor relationships, and supporting branch warehouse and logistics to meet or exceed customer expectations.Our Core Values & Character Expectations:Be Integral to Our Customers, Our Co-Workers and Our CommunityAt Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it's not just what we do, but how we do it that makes a great place to work.To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.Primary Duties and Responsibilities:Ensure all duties and responsibilities are completed as per Next's Standard Operating Procedures:Customer ServiceBuild and maintain strong customer and vendor relationships to increase sales and build customer loyaltyProvide fast and friendly service at the counter, over the phone, and by emailMaintain current and relevant product knowledge to assess customer needs and offer assistance and solutions in a qualified mannerOccasional order delivery may be required to meet customer needsOrder Picking & ReceivingMeet daily productivity expectations by accurately picking and verifying products according to order specifications and using handheld scanners.Assist with packing orders and restocking shelves as requiredOrder ProcessingManage, process customer orders quickly and accurately, handle returns and the required paperwork, and source items that are not in stockLogisticsPlan and optimize local delivery routes to maximize efficiency and meet delivery deadlines.Warehouse MaintenanceMaintain a clean, organized,



and safe work environment by following company policies and safety proceduresProactively address or report issues, clean as you go, and ensure positive customer service for co-workers and customersOther duties as assignedRecommended Qualifications:Knowledge/Skill/Ability RequirementsAbility to consistently model Next's core values and character expectations listed aboveStrong knowledge of plumbingGood English reading and writing skillsAttention to detail and accuracyAbility to operate warehouse equipment (reach truck, forklift, etc.) safely and efficiently and ability to obtain MHE license within 3 months of hiring (based on location)Good English verbal communication and customer service skillsGood computer skills with the ability to effectively email, read and use reports in Microsoft Office and database softwareBasic math functionsKnowledge of hydronics an assetA positive attitude with the ability to work well in a team environmentExperience & EducationHigh School or equivalent combination of education and experienceMinimum 2 years of customer service/ counter sales experienceValid Drivers License may be required based on locationPrevious plumbing, wholesale experiencePhysical Demands/ Working ConditionsThis position is required to work weekends on a rotational basisThis position involves standing, walking, and lifting for extended periodsThis position requires the ability to lift up to 50 pounds without assistanceOnce you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.This posting is for one (1) currently available position.NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.

📌 Counter Sales Associate - Vaughan Location (Head Office)
🏢 Next Plumbing and Hydronics Supply
📍 Vaughan