Become a key player as a Senior ServiceNow Administrator for MatchBox in Current Westminster, BC. This hybrid contract role entails implementing and supporting an ITSM platform over 12 months. Working closely with both implementation partners and internal staff, you will oversee the administration of core ServiceNow ITSM modules. Your mentorship will enhance internal capacity while maintaining system integrity and operational excellence. Key Responsibilities:

- Administer ITSM modules: Incident, Request, Change, and Problem
- Manage access controls and user roles effectively
- Configure workflows and run tests on implementations
- Create operational documentation and standards
- Lead readiness for go-live and subsequent support Requirements:
- 5+ years of experience in ServiceNow administration
- In-depth knowledge of ITSM processes and procedures
- Familiarity with REST/SOAP integrations and scripting
- Experience managing implementation lifecycles
- Certified ServiceNow System Administrator is essential Bring your ServiceNow skills and leadership abilities to make a significant impact in the public sector's IT landscape.

📌 Public Sector Senior ServiceNow Administrator (New Westminster)
🏢 MatchBox Consulting Group
📍 New Westminster