WHAT IS THE OPPORTUNITY?As a Senior ServiceNow Discovery & Service Mapping Engineer, You'll play a pivotal role in designing, implementing, and optimizing ServiceNow's Discovery and Service Mapping solutions. This role is critical to enhancing our IT service delivery by automating asset tracking, mapping service dependencies, and ensuring accurate CMDB (Configuration Management Database) integrity. You'll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making.WHAT WILL YOU DO?Design, configure, and deploy ServiceNow Discovery (MID Server) and Service Mapping solutions to automate the identification of IT assets, applications, and service dependencies.Troubleshoot discovery/mapping issues, resolve data inconsistencies, and ensure compliance with RBC's IT governance standards.Collaborate with stakeholders and support teams to align solutions with business objectives.Document technical processes, create training materials, and mentor junior team members.WHAT DO YOU NEED TO SUCCEED?Must HaveYou have a strong background as a System Engineer/Analyst ORYou have experience with ServiceNow CMDB ORYou have experience with ServiceNow Discovery.Nice-to-haveServiceNow Certified Implementation Specialist (CIS) – DiscoveryServiceNow Certified Systems Administrator (CSA)WHAT'S IN IT FOR YOU?A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions,



and stock where applicable.Leaders who support your development through coaching and managing opportunities.Support from a dynamic, team-oriented, progressive, and high-performing team, as well as world-class tools and training.Opportunity to achieve great success and grow your career with RBC.Ability to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing team.Job SkillsApplication DevelopmentApplication TestingCritical ThinkingDetail-OrientedGroup Problem SolvingMulti-Level CommunicationStandard Operating Procedure (SOP)System ApplicationsSystem Integration Testing (SIT)Technical WritingAddressRBC CENTRE, 155 WELLINGTON ST W:TORONTOCityTorontoCountryCanadaWork Hours/week37.5Employment TypeFull timePlatformTECHNOLOGY AND OPERATIONSJob TypeRegularPay TypeSalariedPosted Date2026-04-17Application Deadline2026-10-30NoteApplications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

📌 Senior Servicenow Discovery & Service Mapping Engineer (Toronto)
🏢 Drone.vet
📍 Toronto