Elevate your career as a Guest Service Agent at Sandman Hotel Group. Focused on delivering exceptional guest experiences, this role offers a vibrant team setting and flexibility.Join our team as a Guest Service Agent, where you play a crucial role in shaping our guests' experiences. You will check guests in and out, answer various inquiries, and ensure smooth reservations. Success in this role relies on your customer service abilities and adept handling of conflicts, all while maintaining a professional demeanor. With numerous opportunities to grow within our expanding organization, your journey starts here.Key Responsibilities:Facilitate efficient guest check-ins and check-outsHandle guest inquiries and arrange transportManage reservations through calls and emailsExecute billing and payments accuratelyKeep the front desk area organized and invitingRequirements:Year of front desk or hospitality experience desiredTraining in hotel management preferredProficient in customer service and conflict resolutionKnowledge of accounting principlesHigh proficiency with Opera/Opera Cloud softwareBring your enthusiasm and dedication to Sandman Hotel Group and enhance guest satisfaction in a thriving hospitality career.

📌 Sandman Hotel Group Guest Service Agent (Richmond)
🏢 Sandman Hotel Group
📍 Richmond