Job Overview
The Receptionist will serve as the primary point of contact for clients and staff, ensuring a seamless and exceptional experience within our esthetics salon. This role involves managing appointment scheduling, client inquiries, and front desk operations while promoting a welcoming and qualified atmosphere. The ideal candidate will possess strong organizational skills, customer service expertise, and a passion for the beauty and wellness industry.

Key Responsibilities:
Client Interaction:
Greet clients in a warm and qualified manner.
Answer phone calls, emails, and in-person inquiries regarding services and bookings.
Provide information about services, products, and promotions.
Appointment Management:
Schedule and confirm client appointments using the salon's booking system.
Monitor appointment schedules to optimize staff and resource allocation.
Handle cancellations and rescheduling requests professionally.
Administrative Duties:
Maintain accurate client records and ensure confidentiality.
Process payments and manage the salon’s point-of-sale system.
Assist in inventory management, including ordering and restocking products.
Customer Service:
Address client concerns and feedback to ensure customer satisfaction.




Follow up with clients post-service to enhance their experience and promote loyalty.
Implement strategies to increase client retention and referrals.
Team Collaboration:
Support estheticians in daily operations, including cleaning common areas and following strict sanitization protocols for salon tools.
Assist with training new employees on front desk procedures and customer service standards.
Participate in staff meetings and contribute to a positive team workplace.

Qualifications:
High school diploma or equivalent; additional education in business or hospitality preferred.
Previous experience in a salon or spa role is mandatory.
Excellent communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Proficiency in using salon booking and management software.
Passion for beauty, esthetics, and wellness trends.

Job Type: Part-time

Pay: From $19.00 per hour

Application question(s):
Have you worked as a salon receptionist in the past? One year's experience is mandatory, and if your resume doesn't reflect this experience, please don't apply.

Experience:
salon: 1 year (required)

Work Location: In person

📌 Receptionist Kelowna
🏢 The Wax Shop
📍 Kelowna