Job description

At Novotel Vaughan we want to create memorable experiences! These experiences begin and end with our Guest Service Agents/Night Auditors. We are looking for an outgoing, friendly, and hospitable candidate to join our team!

Responsibilities:
Provides excellent guest service to all guests
Greets, checks in, and settles all guest accounts
Helps guests with any inquiries, and provides assistance where necessary in a qualified manner
Answers all incoming phone calls and takes reservations
Accurately follows cash handling procedures
Adheres to all department and Company's policies and procedures
Ensures guests' security by the proper handling of guest room keys and personal information
Performs any other job related duties as assigned

Candidate Requirements:
At least one year Hotel Front Office/Night Audit experience is a must for this position
Experience with the Opera PMS is a definite asset
High School or University/College Diploma is preferred
Commitment to customer satisfaction
Passion for customer service, enthusiastic, detail oriented,



computer literate, quick learner
Excellent communications skills
Works well under pressure in a changing setting
Fluency in English, written and verbal; a second language is an asset
Ability to work with minimal supervision
Able to stand for an 8 hour shift
Flexibility in shifts: mornings, evenings, weekends, statutory holidays
Valid Canadian work permit and SIN is required
Applicant must be situated in the Greater Toronto Area at the time of application

While we thank all applicants for their interest, only those selected for an
interview will be contacted.

Novotel Vaughan offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Novotel Vaughan regarding a job opportunity or testing, please advise if you require accommodation.

Pay: $18.25-$20.00 per hour

Benefits:
Discounted or free food
On-site parking

Work Location: In person

📌 Guest Service Agent/night Auditor, Pt Vaughan
🏢 Novotel Vaughan
📍 Vaughan