Dynamic Tire Inc. – Customer Service Representative (CSR)Welcome to Agile Tire! Canada's ONLY Strategic Sourcing Partner in the tire wholesaling industry. With over 30 years of experience in multi-national import operations, expert engineering capabilities, cutting‐edge web‐based ordering systems, and over 400,000 square feet of Canadian warehouse capacity, it is evident why Dynamic Tire is the choice of Canadian retailers and wholesalers.DYNAMIC PEOPLE MAKE A DYNAMIC BUSINESSAt Dynamic Tire, we strongly believe that our company culture is at the core of our success. We understand that a positive, inclusive, and collaborative workplace culture is essential for attracting top talent, encouraging innovation, and ultimately driving business growth. We strive to create an environment where our employees feel valued, supported, and empowered to reach their full potential. If you share our values and are passionate about working in a dynamic and exciting company culture, we encourage you to apply and become a part of our team.Position: Customer Service Representative (Office based role)Reporting to Manager, Customer ServiceSummary/ObjectiveResponsible for servicing all 3 business units within the organization (STA, STU & DTI). As a Customer Service Representative, you will be the friendly face and voice of our company, dedicated to delivering exceptional service and support to our valued customers. Your main responsibilities will include handling customer inquiries, resolving concerns, and providing accurate information about our products and services. With your strong communication skills and empathy, you will create positive interactions, building trust and loyalty with our partners.



Join our dynamic team and be a vital part in ensuring an outstanding customer experience.Essential FunctionsResponsible for placement and processing of orders, returns or exchangesEfficiently manage customer invoicing processes, ensuring accurate and timely generation of invoicesDiplomacy in satisfactorily resolving customer complaints via phone, email or faxMust respond to customer inquiries via phone or email in a timely mannerMaintains and organizes clerical records and documentsProvides feedback on efficiency of the customer service processFollow ups on warranty productsMay be required to assist and conduct inside salesMeet or exceed key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolutionTravelLess than 5%Skills and QualificationsTeamwork, Interpersonal Skills, Following Direction, Flexibility/Adaptability, Stress Tolerance, Listening, Tactfulness, Positive Attitude, Approachable, Patience. Ability to write routine reports and correspondence. Ability to communicate clearly to customers both in writing and verbally. Sales, Customer Service Skills, Excellent Written and Verbal Skills, Good Judgment, Responsive to Customer's Needs, Perseverance, Attendance.Required Education and ExperiencePost-Secondary Education in Business Administration, Marketing, or related field.5+ years of experience in a customer service settingExperience within the tire industry is preferredDemonstrated ability to manage and prioritize multiple projects and clients simultaneously.Proficient in Microsoft Office and CRM systems.If you are a self-starter with a passion for customer service, we encourage you to apply for this exciting opportunity to join our team at Dynamic Tire.

📌 Customer Service Representative (Vaughan)
🏢 Dynamic Tire
📍 Vaughan