Receptionist

Phoenix Restorations

Salary: From $50,000 per year

Job Type: Full-time, 1-year temporary with the potential to become permanent

Hours: Monday to Friday, 8:00 a.m. to 5:00 p.m., with a 1-hour unpaid lunch break

Work Location: In person – Coquitlam, BC

About the Role

Phoenix Restorations is looking for a friendly, qualified, and dependable Receptionist to be the welcoming voice of our company.

As the first point of contact for our customers, contractors, vendors, and team members, you'll play an important role in creating a positive experience every time someone calls. We're looking for someone who genuinely enjoys helping people, stays calm under pressure, and takes pride in getting things done right.

Reporting to the General Manager, you'll be responsible for managing our multi-line phone system, assisting customers and staff, and providing day-to-day administrative support to keep our office running smoothly.

If you're someone who is organized, approachable, uses good judgment, and isn't afraid to jump in and help wherever needed, we'd love to hear from you!

What You'll Do

- Answer our multi-line telephone system and direct incoming calls to the appropriate team member
- Screen calls and gather information to ensure calls are directed efficiently
- Provide professional, friendly, and helpful service to customers, vendors, and team members
- Maintain and regularly update the front desk procedures manual
- Download, upload, organize, and maintain claim-related photographs
- Assist with office supplies and other general office needs




- Track inbound calls and prepare weekly call-tracking information
- Train and support staff who provide reception coverage
- Manage parking for fleet vehicles through our online parking account
- Provide general administrative support, including proofreading, spreadsheets, document preparation, and other office tasks
- Assist with special projects and other duties as required

What We're Looking For

- At least 2 years of experience in a Receptionist, Administrative Assistant, or similar role
- Experience operating a multi-line telephone system or switchboard
- Excellent verbal and written English communication skills
- Strong computer skills and experience with Microsoft Office, including Word, Excel, Outlook, and Windows
- Excellent organizational skills and attention to detail
- The ability to prioritize tasks and stay organized in a busy office environment
- A professional, positive, and approachable manner
- Punctual, reliable, trustworthy, and committed to doing a great job
- The ability to handle challenging situations and callers with patience, empathy, and professionalism
- Strong problem-solving skills and the ability to use common sense and good judgment




- Someone who is comfortable working independently while also being a team player
- A willingness to jump in and help wherever needed

Why Work at Phoenix? At Phoenix Restorations, our people are everything.

We're a second-generation family-owned business, and we're proud to have employees who have been part of our team for 5, 10, 15+ years. We believe that says a lot about the kind of workplace we're building.

We believe in:

Respect & Accountability

We treat people with respect and believe everyone should take ownership of their work.

Work-Life Balance

We understand that our employees have lives outside of work. We want our team members to be successful at work without sacrificing the things that matter at home.

A Supportive Workplace

We are committed to maintaining a workplace where everyone is treated fairly and respectfully. We do not tolerate discrimination, harassment, or the undervaluing of women, and women hold leadership positions throughout our organization.

Team Culture

We like to work hard, but we also believe in having fun together. Our Social Committee organizes events based on employee feedback, including:

- Quarterly breakfasts
- Afternoon BBQs
- Fresh Fruit Fridays
- Staff appreciation events
- Fun activities and events throughout the year

We want our employees to feel like they're part of a team—not just someone who comes to work every day. Pay: From $50,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off

Work Location: In person

📌 Receptionist (Coquitlam)
🏢 Phoenix Restorations
📍 Coquitlam