Job TitleClaim AdministratorDivisionErikson Consumer Order Desk – Customer Service RepresentativeLocationBaie d'urfe (West island of Montreal)ScheduleMonday to Friday 8:30 AM-5:30PM HybridAbout Erikson ConsumerErikson Consumer is a leading distributor of consumer electronics and lifestyle products, driving brand growth through eCommerce channels and major big-box retail partners. The division supports both B2B and B2C markets, working cross-functionally with sales, logistics, marketing, and retail partners to ensure products are effectively positioned, available, and supported across online and in-store channels.About The Role – Claim AdministratorWe are seeking a detail-oriented and analytical Claim Administrator to join our team. In this role, you will be responsible for managing customer billing claims, validating them against promotional calendars and contractual agreements, and ensuring the accurate issuance of credits. You will play a critical role in protecting company revenue, ensuring compliance, and maintaining strong customer relationships through timely and accurate claim resolution.Key ResponsibilitiesClaims Processing & ValidationReceive, review, and process customer claims, including deductions, billbacks, and promotional rebatesValidate claims against:Approved promotional calendarsCustomer contracts and trade agreementsPricing structures and funding approvalsEnsure all supporting documentation is complete and accurateProcessAnalyze discrepancies and investigate root causes of invalid or incorrect claimsInvestigate claim variances (pricing issues, promotional execution gaps, volume discrepancies)Collaborate with Sales,



Merchandising and Customer Service teams to resolve issuesApprove, partially approve, or reject claims based on findingsAccurately issue credits within ERP systemsEnsure correct customer account allocation and general ledger codingMaintain complete documentation for audit and compliance purposesCustomer CommunicationRespond to customer inquiries regarding claim status and resolutionClarify discrepancies or request additional documentation when neededRequest additional information when neededCommunicate outcomes clearly and professionallyAudit & Controls (RECENT – Key Focus)Perform periodical audits of processed claims and issued credits to ensure:Compliance with internal policies and contractual termsAccuracy of financial postings and supporting documentationConsistency in claim validation practicesSupport internal and external audits by providing documentation and analysisReporting & Performance TrackingMonitor and report on key metrics, including:Claim resolution cycle timeDeduction agingClaim accuracy and rework ratesSupport internal audits and ensure compliance with financial controlsMonitor trends to identify root causes of recurring claim issuesQualifications2–5+ years of experience in claims managementStrong understanding of contracts, pricing,



and trade promotionsExperience with ERP systems and advanced Excel skillsHigh attention to detail with strong analytical and problem-solving skillsBenefitsComprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term DisabilityWellness Incentive Program and Employee Assistance ProgramRRSP / 401(k) matching programWork-life balance matters: Flextime, summer hours, paid vacation, and personal time offA casual, fun, and collaborative work environmentLively social calendar—there's always something for everyoneGenerous employee discounts on our productsOngoing learning and development opportunitiesThe chance to work alongside a highly talented, high-performing teamWorkplace CommitmentsWe are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well‐being of everyone. We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.Equal Opportunity EmployerNexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

📌 Erikson Consumer Order Desk - Claims Administrator (Montreal)
🏢 JAM Industries
📍 Montreal