Join CMH as a Guest Services Coordinator Lead in beautiful Banff, Alberta, and be a part of life-changing mountain experiences. This full time role emphasizes mentorship, operational efficiency, and outstanding guest service.In this pivotal position, you will support daily Guest Services operations and assist with team training and onboarding. Your expertise will guide the team in delivering exceptional service, ensuring that all processes align with CMH's high standards. Foster a positive atmosphere while actively engaging with the guest experience from start to finish.Key Responsibilities:Act as a senior resource for guest service team membersHelp monitor workloads and coordinate daily activitiesMentor new employees for effective service deliveryAddress guest escalations and assist in complex situationsPromote consistency and efficiency in departmental processesRequirements:Relevant post-secondary education required3 years minimum in a hospitality or guest-focused positionProven experience in training or mentoring peersKnowledge of CRM or reservations systemsSki industry experience is preferredDrive excellence in guest services while making memories with CMH at our Banff location.

📌 Cmh Guest Services Coordinator Lead (Banff)
🏢 CMH Heli Skiing & Summer Adventures
📍 Banff