About UsCochrane Toyota, located in Cochrane, Alberta, is just a 15 minute drive West of Calgary and a 40-minute drive from the Canadian Rockies. We are looking to attract top customer service-centric individuals to join our growing service team. Cochrane is a close-knit community that is safe, a great place to raise a family, and offers the best of the outdoors right outside your doorstep.Cochrane Toyota is looking for an experienced, motivated Automotive Service Advisor to join our growing Service Department.Our Service Advisors are responsible for owning the customer experience from check in to vehicle delivery, building long-term relationships, identifying service needs, presenting recommendations professionally, and working closely with our technicians and production team to keep vehicles moving efficiently through the shop.We are looking for someone who is organized, driven, comfortable working toward measurable goals, and understands that great customer service and strong sales performance go hand in hand.What Sets Us Apart?Cochrane Toyota is a busy, high-performing Toyota dealership with a strong focus on customer experience, teamwork, accountability, and continuous improvement.Our Service Advisors are supported by:A busy and established Service DepartmentExperienced technicians and production leadershipDigital vehicle inspections and technician videosToyota training and developmentModern dealership systems and technologyA strong internal process for appointment preparation and customer follow-upLeadership that believes in coaching, development,



and accountabilityOpportunities for continued career growth within Fixed OperationsWe believe in giving our team the tools and support they need to succeed while maintaining clear expectations for performance.What We'll BringCompetitive compensation based on experience and performanceComprehensive health and dental benefitsRRSP matchingDeferred Profit SharingPaid vacationToyota training and ongoing qualified developmentModern facilities and industry-leading technologyA supportive leadership teamOpportunities for advancementA four-day, 10-hour work scheduleRotating weekend scheduleWhat You'll BringPrevious automotive Service Advisor experience is strongly preferredAutomotive dealership experience is an assetStrong customer-service and relationship-building skillsA proven ability to sell products or services professionallyConfidence presenting recommendations and asking for the businessStrong organization and time-management skillsExcellent verbal and written communicationThe ability to manage multiple customers and repair orders simultaneouslyStrong follow-up habits and attention to detailComfort working in a fast-paced, performance-driven environmentAbility to work effectively with technicians, Parts personnel,



and managementExperience using dealership management systems and digital inspection platforms is an assetPBS and Xtime experience are considered assetsToyota experience is considered an assetA positive attitude and willingness to learnA valid Class 5 driver's licenseWhat You'll Be DoingOwn the Customer ExperienceGreet customers professionally and build trust from the moment they arriveListen carefully to customer concerns and document them accurately on the repair orderReview vehicle history and maintenance requirementsClearly explain recommended maintenance and repairsObtain proper customer authorization before work is completedKeep customers informed throughout the repair processEnsure promised completion times and expectations are communicated accuratelyReview completed work and invoices with customers at vehicle deliveryBuild long-term customer relationships and encourage future service retentionSell Service ProfessionallyPresent technician recommendations clearly and confidentlyExplain the value and importance of maintenance and repairsHandle customer questions and objections professionallyFollow up on declined work and outstanding estimatesWork toward department sales and closing-percentage expectationsIdentify opportunities to improve customer retention and future service businessTake ownership of estimates from presentation through customer decisionOur expectation is not high-pressure selling. It is providing customers with the information they need to make informed decisions while confidently asking for the business.Who Will Succeed at Cochrane Toyota?The right person will be someone who:Enjoys working with customersTakes ownership rather than waiting to be told what to doIs comfortable having sales conversationsCommunicates before there is a problemFollows through on commitmentsCan stay organized during a busy dayAccepts coaching and wants to improveTakes pride in their resultsWants to build a career,

📌 Service Advisor (Cochrane)
🏢 Cochrane Toyota
📍 Cochrane