Become an essential part of our IT service team as a Bilingual L1 Service Desk Agent located in Montreal. This hybrid role requires you to assist users with technical issues using both English and French.Ideal candidates for this position will have an educational background in Information Technology and strong customer service skills. You will handle various service requests, from incident logging to troubleshooting, ensuring users receive timely support. Additionally, participation in knowledge base contributions and adherence to service management standards are key elements of the role.Key Responsibilities:Receive and document incoming service requests and incidentsAssist users with troubleshooting hardware, software,



and networksEnsure correct escalation of unresolved issues to senior teamsMaintain up-to-date incident records and documentationConduct routine support tasks like password resetsRequirements:Bachelor's degree in IT or relevant fields preferredProficient in both English and French (B2 level)Effective communication and analytical skillsAbility to work efficiently in a fast-paced settingA focus on customer satisfaction and qualified developmentLeverage your bilingual abilities and IT support expertise to make a difference in our Montreal office.

📌 Service Desk Agent Hybrid Montreal
🏢 Collabera
📍 Montreal