Elevate customer satisfaction and operational efficiency as the Director of Customer Services & Operations. Focus on transforming experiences through strategy and innovation at your organization.In this pivotal role, you will develop and enforce a customer experience strategy that prioritizes service quality and regulatory compliance. As a leader in customer operations, your focus includes enhancing billing processes and managing complex teams across various platforms.



You will drive high-performance culture and continuous improvement initiatives to foster an exceptional customer journey.Key Responsibilities:Establish standards for customer engagement across channelsManage voice-of-customer insights and improvementsOversee digital transformation and self-service innovationsLead operational efficiencies through training and process alignmentEnsure robust governance and compliance with regulationsRequirements:Post-secondary education in business or related field15 years of leadership experience in customer service domains7 years in senior leadership roles managing large teamsBackground in regulated sectors like utilities or financeExperience with billing and revenue assurance processesChampion the optimization of customer interactions while ensuring compliance and operational excellence.

📌 Director Of Customer Success And Operations (Toronto)
🏢 Eetdbuyersguide
📍 Toronto