Elevate customer service technology as a Software Development Manager at Amazon in Toronto. Lead teams to develop creative tools for Customer Service Associates.In the Contact Handling Experience (CHEX) team, you will manage an engineering team dedicated to building effective solutions that transform customer interactions. This role combines leadership, technical expertise, and project management to ensure the delivery of tools that meet customer needs effectively and efficiently. Supporting a culture of continuous improvement is key to this position.Key Responsibilities:Supervise a top-tier development teamOversee software life-cycle managementDevelop and communicate project roadmapsReport on system performance metricsEncourage engineering improvement through mentorshipRequirements:Minimum 3 years of engineering managementMinimum 7 years in engineering rolesExperience with system architecture and designKnowledge of development life cycle processesExperience working with product management teamsContribute to Amazon's mission of customer-centric service with your expert software management skills.

📌 Amazon Software Development Manager Role (Toronto)
🏢 Amazon
📍 Toronto