Join Granum as a Technical Support Specialist, focusing on the green industry and working remotely. Utilize your technical problem-solving skills to assist clients effectively and efficiently.

In this role, you will respond to tier one customer inquiries, troubleshoot wide-ranging technical issues, and contribute to the knowledge base. With Granum's contemporary culture emphasizing collaboration and support, you will play a vital role in enhancing customer satisfaction through timely solutions.

Key Responsibilities: • Respond to customer inquiries via phone, email, and chat • Provide solutions for technical issues with speed • Elevate bugs and customer issues to relevant teams • Offer valuable feedback on support processes • Write technical content for FAQs and internal documentation

Requirements: • Bachelor’s degree or equivalent experience required • Demonstrated success in SaaS troubleshooting • Solid analytical and communication skills • Ability to manage high-volume support cases • Previous customer service experience in tech support

Bring your expertise to Granum, transforming customer interactions into positive experiences! #J-18808-Ljbffr

📌 Granum Technical Support Specialist Remote Winnipeg
🏢 Socket.dev
📍 Winnipeg