Join the Team That's Growing Healthy Communities. Work with Purpose. Live with Possibility.At Aquatera, we're more than a utility provider, we're environmental leaders delivering high-quality water, wastewater, and solid waste services while building healthier communities across Alberta.As a locally owned organization and an Alberta Top Employer, we're proud to offer meaningful work, opportunities for development and growth, and a fulfilling lifestyle all within a supportive work environment. Everything we do contributes to cleaner water, a healthier environment, and stronger communities so you'll go home knowing your work truly matters. We foster a strong, supportive culture grounded in safety, integrity, collaboration, and innovation.With opportunities for training, mentorship, and career advancement, Aquatera is a place to grow and thrive while maintaining a positive work life balance. We're looking for passionate and diverse professionals who share our values and are committed to making a lasting impact.About the RoleThe Account Services Manager is responsible for managing Customer Service, Billing, Collections, Bulk Water and General Accounts Receivables for Water, Wastewater and Solid Waste Services within Aquatera's service area. Administration and collection of Aquatera's Infrastructure Charge and Meter Fees. This role is accountable for executing tactics that embody value for all customers that require Aquatera services.Key ResponsibilitiesManage and develop a high performing team of employeesProvide the highest quality of customer service as the Account Services Department is the primary customer contact for AquateraEnsure all services and products are accurately metered and billedEnsure monies owed to Aquatera are collectedProvide leadership, coaching, development, training, and recognition for all employeesManage recruitment, performance management,



progressive discipline, and conflict resolution for departmentPromote Aquatera's Health & Safety Program, and comply with Aquatera's Health & Safety Policy and Alberta's Occupational Health & Safety Act, Regulation, and CodeEnsure employee safety, wellness, morale, and a supportive teamwork environmentManage department processes, priorities, and resourcesManage effective billing, payment, and collections processesPromote and develop continuous improvement initiatives to ensure best practices are being implementedProtect customer data integrity within FOIP and PIPA guidelinesManage regional customer service, billing, and collection for water, wastewater, and solid waste utilitiesManage water meter reading technology, installations, exchanges, and maintenanceManage general accounts receivable with bulk water administrationManage the administration and collection of Aquatera's infrastructure charge and meter fees for water and wastewater servicesManage and prepare the utility bylaws including updates and rate changes with municipal shareholdersManage the billing, collection, financial reporting, and payment of municipal franchise fees to Aquatera shareholders and clientsManage utility billing software, online payment systems, meter reading technology,



and the integration of these systemsManage special projects within the departmentCoordinate with Engineering on recent service connection challengesCoordinate with Meter Services and Distribution/Collection on customer service/metering challengesCoordinate with Communications and Purchasing for printed materials, including designing and purchasingCoordinate with Communications on website content relating to Account ServicesManage department equipment including inserting machine, printers, and copiersPrepare and administer department operational and capital budgetsResolve difficult customer issues and reduce impact to other departmentsNegotiate and manage contracts and maintenance agreementsResearch rate comparison, prepare consumption reporting, and other rate studiesProvide customer/location type/metering/usage database reporting to all departments and shareholdersOther duties as requiredQualifications and Required SkillsBachelor of Commerce Degree and/or Diploma in Management3-5 years' experience in management3-5 years' experience in providing high quality customer serviceAdvanced computer knowledge for systems integration, conversions, and implementation of new technologyKnowledge and experience in call centers, utility billing, and work order systemsTechnical knowledge of water meter measurement applications, installations, and meter systemsProficient in Microsoft Office Products and Crystal ReportsStrong interpersonal communication, leadership, and conflict resolution skillsStrong analytical, problem solving, and organizational skillsCompensationWe offer competitive compensation and benefits including health, dental and vision, defined benefit pension plan, RRSP matching, health and wellness spending account, and above average vacation benefits.Conditions of EmploymentLegally entitled to work in Canada without limitationsValid Class 5 driver's license and satisfactory driver's abstractSatisfactory criminal record checkPass comprehensive drug and alcohol testReady to make a difference?

📌 Account Services Manager (Grande Prairie)
🏢 Aquatera Utilities
📍 Grande Prairie