Shift Scheduling Clerk (Full -Time)Department: Essex-Windsor EMSLocation: Essex Civic CentrePosition type: Full TimeDuration: PermanentPosting #: EMS-22-26Opening Date: September 21, 2026Closing date: October 5, 2026 (12:00 pm)In a Nutshell: The ShiftScheduling Clerk plays a key role in supporting a 24/7 EMS operation by maintaining staff scheduling systems and organizing staff and service credentials to ensure compliance with legislative and organizational requirements. This temporary position requires exceptional attention to detail, adaptability, and a strong commitment to customer service.Day in the Life:Under the department of the Manager, Human Resources and Administration, and with direct supervision from the Supervisor, Scheduling, the Shift Scheduling Clerk is responsible for:Daily scheduling duties, including but not limited to:Updating the EWEMS schedule in the scheduling software to ensure adequate coverage, accurate absence tracking, and timely processing of time-off submissions.Reporting overstaffing or understaffing issues to the Supervisor.Receiving and actioning scheduling requests from staff in alignment with collective agreement provisions, policy, or direction from the Supervisor.Coordinating replacement staffing for both scheduled and unscheduled absences, following applicable procedures and guidelines.Monitoring scheduling data for compliance with relevant legislation, policies, and collective agreement provisions, and escalating discrepancies as required.Daily administrative duties, including but not limited to:Receiving and processing staff and service credentials; ensuring compliance andaccurately filing documentation using the electronic HR filing system (HRI).Monitoring document compliance in the HRI and reporting deficiencies to the Supervisor.Coordinating courier and mail services; receiving and distributing incoming deliveries.Entering approved staff expenses (e.G. meal claims)



into the payroll scheduling system.Providing general reception coverage and responding to phone inquiries from internal and external stakeholders.Performing other administrative duties or special projects as required.All work must be carried out in accordance with the Occupational Health and Safety Act and its Regulations, as well as Corporate Safety policies and procedures. Required personal protective equipment must be worn and maintained, where applicable.What We Are Looking For:1–2 years of related scheduling and administrative experienceTwo-year college diploma in Business, Office Administration, or a related field (or equivalent combination of education and experience)Demonstrated experience with workforce scheduling and time-keeping systems (e.G., Time Manager, Kronos, or similar)Experience in a unionized environment and collective agreement interpretationExperience in a 24/7 operational environmentStrong analytical and problem-solving skills, with the ability to adapt to changing priorities in a fast-paced environmentProficiency in Microsoft Office applications, particularly Word and Excel (candidates may be required to complete proficiency testing)Excellent communication and interpersonal skills,



with the ability to build effective working relationships across departmentsStrong customer service orientationSuperior organizational skills with a high level of accuracy and attention to detailAbility to remain calm and professional in high-volume and time-sensitive situationsAbility to interpret and follow written and verbal instructionsDemonstrated ability to handle confidential and sensitive information in a skilled mannerValid Ontario Class "G" driver's licence and access to a reliable personal vehicleSatisfactory vulnerable sector police clearanceDemonstrated reliability and a strong attendance recordPrevious experience in this role or similar considered an assetSelection Process:Candidates who meet the minimum qualifications will be required to participate in a job‐specific assessment, as outlined below:1. Microsoft Excel and Word Proficiency TestFocus: practical skills aligned with job dutiesExcel tasks: data entry, formatting, basic formulas (SUM, IF), filters, sortingWord tasks: formatting a letter, using tables, correcting errorsTyping tasks: Typing Speed assessmentWeight: 40%2. Scheduling Simulation ExerciseFocus: ability to make decisions based on rules (e.G., shift replacements, time off approvals, collective agreement adherence)Using a realistic scenario involving absences and shift coverage, candidates will be asked to review applicable rules, and then:Identify gaps in the scenario scheduleApply proper replacement stepsDocument or explain decisionsWeight: 30%3. Attention to Detail / Data Entry AccuracyFocus: accuracy in entering data, spotting inconsistenciesCandidates will be given data and dates and asked to identify errors and enter in a mock scheduling softwareWeight: 20%4. Customer Service / Communication ScenarioFocus: judgment and tone in written responsesExample: Candidate will be asked to provide a verbal response to a paramedic inquiryWeight: 10%Candidates must achieve a minimum overall score of 70% across all assessments to be eligible for consideration.Hours of Work:40 hours per week. The schedule may include evening and weekend shifts as the service transitions to extended coverage. Applicants must be prepared to work a flexible schedule.Salary:CUPE 2974.2 Band 2 ($33.74 - $39.58 Hourly)

📌 Shift Scheduling Clerk (Full-Time) (Essex)
🏢 County of Essex
📍 Essex