The Member Experience Team (MET) at our Banff branch consists of collaborative professionals who are passionate about delivering exceptional member experiences. As a member of this team, you'll support daily banking needs, build meaningful member relationships, and be part of a vibrant community in one of Canada's most iconic destinations.If you have a keen eye for detail, robust organizational and time management skills, and a passion for people; this role may be a great fit. Our team members create a positive first impression and deliver exceptional service in every member interaction.Why Banff?Working at our Banff branch means more than just a job; it's a lifestyle. We offer a compensation and benefits package designed to support you in one of Canada's most sought-after communities:Cost of Living Allowance - a supplemental allowance of up to 10% of your gross earnings, to help offset the higher cost of living in the Banff areaBenefits - Compensation includes a comprehensive benefits package, RRSP program, vacation, and a Flexible Wellness/Health Spending Account.World-Class Surroundings - live and work in Banff National Park with hiking, skiing, lakes, and mountain scenery right at your doorstepVibrant Community - a tight-knit, welcoming community where staff are active participants in local events and initiativesGrowth & Development - access to ongoing training programs and pathways for advancement within BVCUWHAT YOU'LL DOMember ExperienceAt the heart of this role is building genuine connections with our members and supporting their financial wellbeing:Complete member transactions including account openings, daily banking, and account maintenance accurately and efficientlyParticipate in activities that support the expansion of member relationships by seeking opportunities for cross-selling and referrals across all BVCU products and services,



as well as trusted third-party providersRecommend appropriate products and services to current and prospective members by identifying and analyzing their needs, explaining features and benefits, and completing documentation in accordance with policies and proceduresMaintain discretion and confidentiality to respect members privacyOperational & Administrative ActivitiesYou'll also play an important role in maintaining the smooth day-to-day operations of the branch:Adhere to BVCU policies and procedures to ensure all daily, monthly, quarterly, and annual tasks are completed accurately, consistently, and in compliance with regulatory requirementsSupport overall branch operations, including opening and closing procedures, and maintaining related recordsPerform internal auditingTeamwork & CommunityWe're proud of our community roots and we want our team to be too:Participate in a positive, collaborative work workplace that encourages pride, teamwork, and mutual respectParticipate in training and development programs provided by internal and external resourcesActively participate in community events sponsored by BVCUWHAT WE'RE LOOKING FOREducation, Experience & QualificationsGrade 12 diploma or equivalentSuperior customer service skills with previous sales experiencePrevious cash handling experience is an assetProficiency in Microsoft Office applicationsGood investigative skills for uncovering member needs to support business growthSkills & CompetenciesMember-First mindset:



genuine passion for delivering exceptional service and building lasting member relationshipsCommunication: excellent verbal and written communication skills, with the ability to explain products and services clearly and confidentlyCritical Thinking: strong problem-solving skills with the ability to multi-task and prioritize in a dynamic branch environmentAttention to Detail: meticulous approach to transaction accuracy, compliance, and recordkeepingDiscretion & Integrity: sound judgment when handling confidential member and financial informationTeam Player: collaborative and reliable, with a positive attitude and commitment to continuous learning and developmentWorking at Bow Valley Credit UnionBow Valley Credit Union has been serving the Bow Valley corridor since 1953 - a member-owned co-operative built on the belief that financial services should work for people, not shareholders. That founding purpose still shapes everything we do.As a co-operative, we operate by seven core principles: open and voluntary membership, democratic member control, member economic participation, autonomy and independence, education and training, co-operation among co-operatives, and genuine commitment to community. These aren't just words on a wall - they guide how we make decisions, support our team, and serve our members every day.The DetailsOn-site in Banff, AlbertaMonday - Friday, 8:45 a.M. to 5:15 p.M. (37.5 hours per week)Must be bondable; satisfactory criminal and credit background checks requiredMust be legally authorized to work in Canada on a full-time basisWe welcome applications from all backgrounds. Only candidates selected for an interview will be contacted.Note: This description provides an overview of the position and is not exhaustive. Responsibilities may evolve at the discretion of Bow Valley Credit Union.

📌 Member Experience Team (Banff)
🏢 Bow Valley Credit Union
📍 Banff