West Coast Reduction Ltd. - Nothing Left Behind* At West Coast Reduction, nothing is important to us. Because when there's nothing left - that is when we've done our job. We collect food waste and by-products from food producers, like farms, restaurants, bakeries and even supermarkets, transforming them into ingredients used in animal feed, renewable energy and thousands of other products we use every day. Our efforts contribute to a sustainable local food supply and help us all live in cleaner and healthier communities. Visit our Company website at www.Wcrl.Com to learn more.The IT Technical and Application Support is responsible for providing first level technical support across all WCRL Divisions and affiliate companies for IT systems, and performing maintenance tasks on network connectivity, mobile devices, desktop and laptops PCs, software and applications. The daily responsibilities include problem solving of general issues submitted to the IT Help Desk for a variety of business applications, operating systems, workplace productivity tools, laptops, telecommunications, and network services.Annual base salary range $50,000 to $60,000WHY JOIN OUR TEAM?Build a stable career with a reputable, family-owned company of more than 450 employeesContinuous training and development availableFull compensation package provided to full time employees (including extended health benefits)Generous RRSP matching for employee contributions after 1 yearSPECIFIC ACCOUNTABILITIES & RESPONSIBILITESProvide timely technical support and troubleshooting guidance pertaining to operating systems,



network connectivity, internet, and computer application issuesInvestigate and resolve problems related to technical assistance and supportSupport users through direct coaching or remote support, as requiredAssist in upgrading and testing of operating systems and software upgradesInstallation and configuration of computer systems and software within established standardsPerform preventative maintenance tasks by implementing fixes, patches and updates as neededDiagnose and solve hardware/software issues both in-person and remotelyCreation of knowledge base documentation within the IT departmentAssistance with ad-hoc IT projects including implementation of new network systems, hardware upgrades, network upgrades and othersAssist with occasional evening or weekend work and rotating on-call after-hours supportFoster a positive team and company culture by ensuring treatment of others is respectful and aligned with company valuesPerform other duties as assigned by Manager or SupervisorQUALIFICATIONS & FUNCTIONAL REQUIREMENTSGood communicatorExcellent customer service skills and ability to multitask2 years of experience in a technical support role or similar capacity with a focus on customer serviceStrong knowledge of various Windows computer hardware and software applications, including Microsoft Office, document management systems such as SharePoint, OneDrive, etc.Prior experience with helpdesk ticketing systems a requirementAbility to travel to other local sites in the Lower Mainland on an occasional basis

📌 It Service Desk Analyst (Vancouver)
🏢 West Coast Reduction
📍 Vancouver