Pursue a fulfilling career as a Collections Agent at MCI, where your role revolves around ethical recovery strategies and improving customer relationships. Enjoy a supportive training program tailored to develop your skills.At MCI, we value candidates with a robust background in customer service. As a Collections Agent, you will manage interactions regarding outstanding accounts, ensuring ethical practices while negotiating payment options. Your empathetic approach will help foster positive customer experiences, as you receive extensive training to tackle collection challenges effectively.Key Responsibilities:Engage with customers through outbound and inbound callsNavigate contact center technology to resolve accountsAssess each customer's situation and propose solutionsNegotiate payments empathetically and professionallyFollow established policies to maintain ethical practicesRequirements:Must be 18 years or olderHigh school diploma or equivalent requiredExperience in customer service or contact centerStrong negotiation and conflict resolution skillsAbility to multitask and stay organizedEmbrace this chance to advance your career at MCI as a Collections Agent, driving successful outcomes for customers!

📌 Mci Collections Agent Role (Ottawa)
🏢 Thesydneycentre
📍 Ottawa