Business Development Representative - ServiceCharlesglen Toyota – Alberta's Celebration Destination! is a family-owned and operated dealership and one of Calgary's largest Toyota stores. We're proud of the reputation we've built for taking care of our customers, and we're looking for a strong communicator and relationship builder to join our Service team.As a Business Development Representative – Service, you'll often be one of the first people our customers connect with when they need service for their vehicle. You'll help make that experience easy from the start by answering questions, coordinating appointments, following up with customers and making sure they feel well taken care of.This is a great opportunity for someone who genuinely enjoys working with people, is highly organized, and can comfortably manage multiple priorities in a busy dealership environment. Automotive or dealership experience is an asset, but strong customer service skills, initiative and the ability to learn quickly are just as important to us.WHAT WE OFFERCompetitive base salary plus commissionCompany-paid benefits, including extended health, dental, vision care and Employee Assistance ProgramRRSP matchingOn-site café with reasonably priced foodFree lunch on Saturdays for employees working that dayEmployee discounts on parts, service and vehicles (conditions apply)A busy, established dealership with an experienced team and opportunities to learn and grow within the automotive industrySCHEDULEMonday to Friday: 9:00 am – 6:00 pmWHAT YOU'LL DOReporting to the Service Manager,



you will help create an exceptional customer experience while supporting the day-to-day appointment and communication needs of our Service Department.You will:Respond to incoming customer calls, emails and online service appointment requests promptly and professionallySchedule and confirm service appointments, ensuring accurate customer and vehicle informationListen to customers to understand their service needs and accurately document their concernsAnswer general service questions and provide information about recommended services, costs and appointment requirementsPrepare service quotes and coordinate required parts or subcontracted services in advance of appointmentsFollow up with customers regarding service needs and upcoming maintenanceContact customers regarding applicable safety recalls and service campaignsConduct post-service follow-up and help promote future service and maintenanceMaintain service follow-up and prospect lists based on previous recommendations and customer historyCoordinate customer shuttle requirementsWork closely with Service Advisors, Parts,



Sales and other dealership departments to provide a seamless customer experienceMaintain accurate customer and appointment information within our dealership systemsHelp resolve customer concerns and ensure customers receive timely, professional follow-upProvide additional support to the Service Department as requiredWHAT YOU BRINGWe're looking for someone who is personable, dependable and comfortable taking ownership of the customer experience.You'll be a strong fit if you have:Excellent verbal and written communication skillsA natural ability to build rapport and make customers feel comfortableStrong organizational and time-management skillsThe ability to manage a high volume of calls, follow-ups and appointments without losing attention to detailConfidence working in a fast-paced environment where priorities can change throughout the dayStrong follow-through and a willingness to take ownership of customer requestsPrevious customer service, call centre, appointment-setting or sales experienceAutomotive dealership or service experience is considered an assetExperience with dealership or CRM systems such as PBS is considered an assetComfort using Microsoft Office and learning new technologyHigh school diploma or equivalentAvailability to work the scheduled rotating SaturdaysIf you enjoy talking with customers, staying organized, solving problems and being part of a busy team, we'd like to hear from you.G3 Auto Group is committed to providing equal employment opportunities to all individuals in accordance with applicable human rights legislation. We value diversity and are committed to creating a workplace built on fairness, respect and inclusion.

📌 Business Development Representative - Service (Calgary)
🏢 Fifth Ave VW
📍 Calgary