Elevate customer service at Galderma as a Customer Service Manager in downtown Toronto. Focus on improving the customer journey for internal teams and external clients in the dermatology market.This role entails leading a team to ensure effective management of the entire order-to-cash workflow, while building solid relationships with customers and colleagues. You will guide best practices, enhance employee retention, and analyze performance metrics to achieve higher customer satisfaction. Collaboration with multiple departments will be essential in meeting operational goals.Key Responsibilities:Oversee Customer Service team performance and developmentEnsure timely and accurate order management executionAnalyze service level agreements and trendsHandle escalated customer issues efficientlyAlign with management on compliance and process standardsRequirements:Bachelor's degree in a relevant field5+ years in customer service; supervisory experience requiredExperience with Oracle and Salesforce systemsStrong leadership and communication skillsAbility to adapt in a rapid-paced work environmentEnhance the customer experience and drive results at Galderma through your expertise in customer service management.

📌 Customer Service Manager In Toronto
🏢 Galderma
📍 Toronto