Become a key player at DRMG by joining as a Senior Manager, Client Experience in Oakville, Ontario. Lead efforts to provide exceptional service and streamline client engagement processes.This permanent, full time position is essential for establishing a results-driven culture within the Client Services department. You will take charge of optimizing the client experience, standardizing workflows, and driving strategic retention initiatives. Your leadership will set the benchmark for operational excellence in client relations.Key Responsibilities:
Guide the Client Services and Graphics teams toward success
Create feedback-driven enhancements to the client journey
Define success metrics with SLAs and KPIs monitoring
Streamline inter-departmental communication for efficiency
Manage escalated client issues with a problem-solving approachRequirements:
Post-secondary education in Business or equivalent field
5+ years in customer service or operations management
Significant experience managing teams in relevant fields
Proficiency in CRM systems and analytics tools
Skills in high-level conflict management and planningContribute to a cooperative setting and drive superior client service at DRMG.#J-18808-Ljbffr

📌 Oakville Senior Manager For Client Solutions
🏢 Direct Response Media Group
📍 Oakville