Join eSentire as a Support Center Analyst, operating in a hybrid work setting from Waterloo, Ontario. Collaborate on troubleshooting, customer service, and maintenance of secure infrastructure.This Support Center Analyst II role demands strong skills in network support and endpoint troubleshooting to ensure optimal operation for our Managed Detection and Response services. You will work under pressure to analyze and resolve issues, providing insights that enhance customer satisfaction and system integrity, while mentoring junior analysts in your team.Key Responsibilities:Deliver phone and ticket support aiming for quick resolutionsContinuously monitor alerts and critical systemsIdentify and resolve performance-impacting incidentsAssist Security Operations with real-time investigationsMaintain and update technical documentationRequirements:Bachelor's degree or related experience required4+ years diagnosing security agent issues2+ years with network troubleshootingCompetence in Azure AD/Entra ID conceptsFamiliarity with API diagnostics and techniquesBring your dedication to customer service and technical expertise to eSentire, ensuring system reliability and client satisfaction.

📌 Esentire Support Center Analyst Needed (Alton)
🏢 eSentire
📍 Alton