Shape the future of customer interaction as an IVR Architect in a hybrid role based in Toronto, ON. Your Salesforce experience combined with Amazon Connect will be key to optimizing contact center solutions.In this role, you will be the technical lead focusing on designing and implementing voice-enabled solutions. With over 10 years of required experience, your skills in customizing Salesforce and troubleshooting integrations will drive success.



You will work on omni-channel routing and improve overall customer experiences through cutting-edge designs.Key Responsibilities:Design IVR solutions that integrate with Salesforce Service Cloud VoiceImplement omni-channel solutions for improved customer serviceCustomize Salesforce components for better operational efficiencyProvide troubleshooting for Salesforce integrationsLead deployment and manage support teams effectivelyRequirements:10+ years in IVR and contact center architectureProficient in Salesforce and Amazon Connect technologiesStrong background in customer service operationsExperience with IVR flows, routing, and telephonyFamiliarity with technical specifications and business requirementsBring your architectural skills to enhance customer interactions and optimize contact center solutions.

📌 Ivr Architect At Amazon Connect & Salesforce (Toronto)
🏢 apptoza
📍 Toronto