Drive insights that empower Canadian exporters as a Strategic Customer Experience Insights Manager at EDC. This hybrid role involves advanced quantitative analysis and stakeholder engagement.At Export Development Canada, the Senior CX and Market Insights Manager plays a crucial role in quantitative research initiatives that inform business strategy. You'll leverage comprehensive data analysis and design impactful surveys to enhance customer experiences. Collaborating closely with various teams, this position ensures data-driven insights guide key decisions.Key Responsibilities:Lead quantitative research strategy alignmentExecute customer journey mapping and modelingAnalyze data using advanced statistical methodsCommunicate findings through engaging storytellingBuild stakeholder relationships to elevate insights usageRequirements:Minimum seven years in quantitative researchDegree in relevant field or equivalentAdvanced analytics experience with SPSSStrong survey programming and reporting skillsAbility to translate data into strategic recommendationsContribute to EDC's mission of global trade and customer excellence.

📌 Strategic Cx Insights Manager At Edc (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Export Development Canada | Exportation et développement Canada
📍 Riviere-des-Prairies—Pointe-aux-Trembles