Term Full Time – 35 hours/week until March 31, 2027LocationPosting PeriodJob DescriptionWhatyou'llbe doing:Perform reception duties, including regular contact with potential Clients - on the phone and in person – providing information on programs and referrals to other agencies and community resourcesOffice support to staff team and Clients such as booking appointments, rescheduling appointments, data entry, photocopying, faxing, preparation of minutes, answering phone inquiries, correspondence, purchasing supplies and petty cashWork with the Office Manager to implement, maintain and revise internal administrative systems (i.E. client files, statistics reporting, client tracking procedures, annual inventory, files)Provide initial intake process to new Clients, which may require assisting clients with registration on the Online Employment Services (OES) systemKeep track of intake details (accepted, not accepted, reason for not accepted, cancellations and no shows, type of client) for all case managers and produce a weekly report and monthly report for managementAssist with purchasing procedures i.E. ordering, monitoring, and trackingAssist with issues regarding maintenance, parking, lease, telephone, janitorial and alarm system, and elevate any major concerns to the WorkBC Office Manager as necessaryAssist with the orientation of current Staff/practicum students/summer students to the WorkBC Centre workplace environment and YWCA policiesAssist with coding invoices and obtaining signature by the Senior Operations Manager to send to finance team in a timely mannerStay current with all labour market trends, employment issues, community resources, job training, and employment opportunitiesOther related administration duties as requestedWhatyou'llneed:Relevant education or an equivalent work experience and recognized certificationExcellent client and customer service skillsExcellent computer skills including Microsoft Office Suite,



advanced word and excel skills, data entry and SharePointExcellent telephone skills and proven ability to handle a multi-line systemProven ability to manage shifting prioritiesComfortable working on the front-line of a busy employment centre, working with a range of Clients including Clients with mental health challenges, Clients with disabilities and Clients who are seeking housing, Clients who are immigrants, and Indigenous ClientsStrong written and verbal communication and interpersonal skills are required to build effective relationships internally and externallyProven ability to develop and manage office procedures and systemsMust be available during typical business hours (Monday – Friday)A valid clear criminal record check (including working with vulnerable populations) is requiredFluency in French is requiredWhat we offer:We offer our eligible employees the following benefits as part of theirtotal rewards package:12% in lieu of time off and benefits and 5 sick days per ESAFlexible working arrangements for applicable positionsEmployee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family membersFree staff membership to our Health & Fitness CentreDiscounts at our Hotel WilloPriority in YWCA Child CarecentresA workplace that prioritizes employee health,safetyand well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.Pay Rate:$28.75 per hourWe respectfully acknowledge that ourmain officeand many of our programs arelocatedon the traditional, ancestral anduncededterritories of thexwməθkwəy̓əm(Musqueam), Sḵwx̱wú7mesh (Squamish) andsəlilwətaɬ(Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.

📌 Office Administrator (Vancouver)
🏢 YWCA BC
📍 Vancouver