Drive retail excellence as a Retail Experience Lead, overseeing daily operations while ensuring outstanding customer service. Supervise staff and maintain product presentation to the highest standards.In this critical role, you will lead the team through various operational tasks, including cash management and training. Your responsibilities also include escalating personnel issues and addressing customer complaints, all while fostering a high-performance workplace culture.Key Responsibilities:Open and close the store, managing alarm systemsBuild relationships with customers and enhance their shopping experienceSupport onboarding and continuous education for staffCommunicate policy changes and motivate the sales teamEnsure professional handling of all customer inquiriesRequirements:Minimum 2 years of experience in retailA high school diploma or GED is essentialStrong customer service experience is requiredMust have a explicit criminal recordProvincial Cannabis Certification is neededEnsure smooth operations and a customer-first culture as a Retail Experience Lead.

📌 Lead Retail Operations And Customer Service (Toronto)
🏢 Fire & Flower
📍 Toronto