Join Coloplast as a Consumer Care Team Supervisor in Oakville, Canada, focusing on enhancing customer interactions and team performance in a hybrid work setting.This 15-month fixed-term contract will have you leading the Consumer Care team, providing essential support and coaching to improve service delivery. Your ability to analyze trends and foster collaboration will contribute significantly to achieving team goals and improving consumer engagement. Robust leadership and excellent communication skills are essential for this role.Key Responsibilities:Oversee daily operations and team coachingAssist in performance monitoring and reportingDeliver effective training on customer interactionsHandle escalations with empathy and efficiencyPromote awareness and adoption of Coloplast productsRequirements:Associate or bachelor's degree with 2-4 years' relevant experienceA minimum of two years in call centre operationsExceptional customer service and communication skillsKnowledge of healthcare services and SalesforceOrganized, detail-oriented, and collaborativeBecome a vital force in consumer care, leading initiatives for Coloplast's valued customers in Oakville.

📌 Coloplast Consumer Care Team Supervisor (Oakville)
🏢 Coloplast
📍 Oakville