Job Description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center workplace. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the transparent and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenge effectively.

Benefits
Earn $24 CAD per hour¹
Minimum commitment of only 15 hours per week, you can work more hours if you want to.²




Make your own adaptable work schedule anytime:
Monday to Friday: 5:00 AM - 9:00 AM EST
Thursday and Friday: 8:00 PM - 12:00 AM EST
Saturday and Sunday: 5:00 AM - 10:30 AM EST
Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

Requirements
Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
A keen ability to adapt to new processes and thrive in a fast-paced work environment.
Bi-lingual English and French, is a requirement

Location: Remote | Contract: Full-time | Pay: CA$24.00 hourly
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📌 Customer Service Agent 50 K/year Remote Markham
🏢 Spade Recruiting
📍 Markham