Join iA as a Claims Team Lead and drive outstanding service delivery while leading a collaborative team in a hybrid work model.
This key leadership position entails overseeing claims activities for a variety of insurance perks. You will mentor staff, ensure adherence to service standards, and identify prospects for enhanced efficiency. Your role will support the ongoing development of a high-performing team culture that prioritizes client satisfaction.
Key Responsibilities:
• Lead team onboarding, training, and development initiatives
• Coordinate operational workflows to meet productivity targets
• Analyze performance data to enhance claims service delivery
• Support effective resolutions for escalated client concerns




• Collaborate on business changes and departmental initiatives
Requirements:
• 3 to 5 years of experience in a claims environment
• Solid leadership and analytical skills are essential
• Excellent coaching and communication abilities
• Prior experience in insurance is beneficial
• High level of English for effective collaboration
Drive your team's success while delivering exceptional client service in this important leadership role at iA.
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📌 Claims Team Leadership At Ia Vancouver (Canada)
🏢 iA Financial Group
📍 Canada