Transform customer launches with Clio as a Senior Customer Success Enablement professional! This role focuses on training and strategy to ensure long-term client success in a hybrid mode.Clio is seeking an experienced professional to strengthen our Customer Success Launch Team. You will manage measurable outcomes, improve launch strategies, and facilitate the onboarding process to guarantee successful client experiences. Collaborating with various departments, you will enhance existing resources and provide insights for project improvements.Key Responsibilities:Create and deliver enablement programs for client launchesManage key metrics for successful go-live outcomesCollaborate with onboarding teams for efficient ramp-up plansDevelop playbooks tailored for customer-facing teamsConduct regular reviews to identify training needsRequirements:Minimum 3 years in customer success or enablementExperience in training design for implementation teamsStrong understanding of onboarding and implementation metricsProficiency with Gong and Salesforce toolsProven project management skills in multifaceted environmentsEnhance customer experiences through effective enablement strategies at Clio!

📌 Senior Customer Success Enablement At Clio (Toronto)
🏢 Clio
📍 Toronto