Our client is a fast-growing, vertically integrated operator of large-scale, renewable-powered AI and high-performance computing (HPC) data centers across North America. As they scale their enterprise customer base, they're creating a brand-new Customer Success Manager role to be the face of the business for a portfolio of key clients.This is a relationship and outcomes role, you'll own the ongoing success of your accounts, working closely with an internal analytics and operations team to keep clients informed, confident, and set up for growth.What You'll DoOwn the end-to-end relationship for a portfolio of enterprise clients, acting as their point of contact and trusted advisorLead regular check-ins and quarterly business reviews, translating operational and performance data into clear, actionable insightsStep in as the senior escalation point when issues need more than a first-line response, coordinating internally to get clients a fast, clear resolutionTrack client health, flag risks early, and proactively suggest ways clients can get more value and capacity as they growPartner closely with internal operations, engineering,



and analytics teams to make sure what's promised gets deliveredSupport clients through onboarding, renewals, and expansion as the business scalesWhat You'll BringExperience in a customer success, technical account management, or service delivery role, ideally within data centers, cloud, or other digital infrastructure-heavy environmentsComfort working alongside technical teams and translating complex performance data into plain-language business insight. You should be comfortable with concepts like GPU vs. CPUA track record of leading confident, senior-level conversations with clients, including formal business reviewsStrong organizational skills, ideally with hands-on experience using tools like Slack and JiraExperience in a fast-scaling company (start-up or high-growth environment) is a strong plusBased within reasonable reach of Pacific, Mountain, or Central time zonesCompensation is competitive and will be confirmed based on experience. Perks include comprehensive health coverage, retirement plan matching, paid time off, and professional development support.

📌 Customer Success Manager - Ai/Gpu Cloud Infrastructure (Vancouver)
🏢 Capital Executive Search
📍 Vancouver