Transform customer service management with EDC as a Senior Developer focused on ServiceNow CSM solutions. This hybrid role encourages effective collaboration to deliver impactful digital experiences.You will play a pivotal role in enhancing EDC's capabilities within the Digital & Technology Solutions group. With over 5 years of experience in ServiceNow, you will lead CSM developments and engage stakeholders to ensure seamless operations. Contribute to a culture of empowerment and continuous improvement in a diverse setting.Key Responsibilities:Create and maintain scalable ServiceNow CSM solutionsLead case model designs and workflow implementationsEnsure compliance with platform governance and security standardsMentor teams in reusable development patterns and best practicesSupport integrations with enterprise systems and toolsRequirements:Degree in Computer Science, IT, or related discipline7+ years of software engineering experience5+ years specifically with ServiceNow CSMFamiliarity with agile methodologies and large-scale projectsStrong troubleshooting and analytical skillsMake a significant impact by shaping the future of customer service solutions at EDC.

📌 Senior Developer For Servicenow At Edc (Calgary)
🏢 Export Development Canada
📍 Calgary