Become a Senior Technical Support Specialist with Fortinet in Burnaby, BC, providing expert-level support for FortiAnalyzer and FortiManager solutions. Help enhance customer satisfaction through effective troubleshooting and problem resolution.Fortinet is looking for a seasoned technical support specialist to join its agile team. With a focus on customer relations and technical service, you'll be responsible for managing support cases and collaborating with internal teams. This role offers an opportunity to deepen your understanding of network security while helping customers improve their product implementations.Key Responsibilities:Deliver direct support through multiple channelsTroubleshoot and recommend actions for product issuesDocument and communicate findings effectivelyAssist in reproducing lab environments for debuggingEnsure case management follows through to closureRequirements:Over 4 years in a technical support roleStrong grasp of TCP/IP and related technologiesExperience with firewalls and VPN security productsExceptional analytical and troubleshooting skillsRelevant degree or equivalent experienceUtilize your expertise to drive innovation and customer success at Fortinet in Burnaby.

📌 Senior Technical Support Specialist At Fortinet (Burnaby)
🏢 Fortinet
📍 Burnaby