The OpportunityAt Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we'd love to connect!We are looking for a Technology Specialist, Digital Workplace to join our IT team! The Technology Specialist, Digital Workplace maintain and enhance shared technology solutions and infrastructure. This role will partner with a cross-functional team to develop, test, launch, and refine solutions to optimize the organizations' service experience. They are responsible to develop and implement infrastructure technologies that support business priorities and capabilities for internal and external clients.Join one of the region's top employers and be part of something that truly makes a difference.Work ArrangementsThis is an in-office role. You will work in our office in Waterloo, ON 100% of the time.What you'll do:Support the implementation of corporate policies, standards, and procedures that provide effective architecture, governance, and management of Equitable Life's technical systems and solutionCollaborate with Business and IT roles on the solution design, development and quality management of shared infrastructure systems and applications across organizational functionsWork with internal and external teams to increase client satisfaction by improving the quality of systems and products through identification of issues, on-going maintenance, and implementation of solutionsPerform hands‐on configuration and troubleshooting of components including the maintenance, upgrading or replacement of hardware and/or application softwareAssist in the maintenance of existing internal processes and quality system management documentation to uphold quality standardsInspect systems and processes to identify opportunities for improvements to workflow and enhanced efficienciesMonitor capacity usage and performance of assigned technologies to assure operational availability and process integrityProvide technical guidance to peers and/or end-users regarding technologies that enable continuous delivery of shared solutionsDesigning and managing digital workplace systems (Endpoints; Unified Communications; etc.)



used by the businessWork with different IT professionals and teams to ensure our platform capabilities meet the needs of our organization and clientsCreate and implement training programs that drive measurable improvements in digital literacy and workplace productivityWhat you'll bring:BehavioralClient ExperienceAchieve service commitments by balancing efficiency and quality and by escalating obstacles that require additional supportDemonstrate empathy when faced with client concerns and issuesAct as a brand ambassador by demonstrating knowledge and leveraging resources to meet clients' needsStrive to resolve client inquiries at first point of contactProfessional, respectful, and courteous in all interactions with clientsGrowth Mindset and InnovationCritically evaluate current processes and contribute to the implementation of improvement opportunities by incorporating past learningsSolution focused approach - advocate for continuous improvement / innovation amongst the teamReceptive to, solicit, and apply feedback and learnings on the jobSeek out and obtain required, and beyond what's required, professional and/or industry knowledge and training, for both personal and organizational benefitActively share knowledge for the betterment of the team/othersApproach problems as opportunities that can be resolved and overcomeInterpersonal SkillsCommunicate professionally and respectfullyShare and solicit knowledge and insights freely with clients, colleagues, and business partnersProvide both reinforcing and constructive feedback to peers as appropriateEmbrace diversity; works well with different people; adapt to other's stylesand/or work habitsReceptive to, solicit, and apply feedback and learnings on the jobSynthesize complex information and crafts communications with the audience in mindAbility to negotiate and manage conflict effectivelyAgility and FlexibilityAdapt to changes in priorities, assigned responsibilities and projects,



when explained why and howDemonstrate a willingness to change ideas or perceptions based on new information or contrary evidenceMaintain a positive outlook as pressure increases and/or towards doing things differentlyCritical ReasoningUse observations and experience, combined with resources and facts or data, to draw conclusions and make judgementsTake ownership of decisions and ensure they are consistent with legislation, precedent and established policies and proceduresHandle competing priorities effectively and act to obtain desired outcomesAct promptly and with confidence when a situation requires a quick decisionLeadershipExhibit a sense of urgency over matters that pertain to day‐to‐day responsibilities by escalating and seeking guidanceShow an appreciation for the contributions, capabilities, and achievements of othersAchieve expected results and demonstrate ownership of personal outcomesLead by example and model a culture of respect, fairness, and trustExperience and EducationPost-secondary degree or equivalent combination of education and experience in the following or related discipline: computer science, computer systems engineering, software engineeringSpecialized Skills, Capabilities and/or EducationContemporary technical certifications relative to the platform they manage.Designing and maintaining digital workplace platforms.Relevant hardware, software, and cloud (SaaS/PaaS) services.Automation, orchestration, and system configuration tools.Relevant source code management and release capabilities.Willing to dive into PowerBIFamiliarity with the Microsoft 365 ecosystemWhat's in it for you:Growth opportunities:Regular learning sessions and development opportunitiesTotal Rewards:Allowance provided in place of vacation pay and benefitsFlexibility:Healthy work-life balance with employee wellness always top of mind, complemented by a "dress for your day" approachAt Equitable, we're committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [email protected], we're happy to help.Your base pay will be based on your skills, qualifications, experience, and education.If you're selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what's included.Reports To:Senior Technology Manager, Digital WorkplaceDepartment:ITTerm:Temporary Full time, Eighteen (18) Month Contract

📌 Technology Specialist, Digital Workplace (Alton)
🏢 Equitable
📍 Alton