Step into a hands-on leadership role as the Claims Care Team Lead in a hybrid work setting. Drive team performance while providing guidance and support for claims advisors.In this essential position, you'll oversee daily operations and directly assist your team in navigating challenges. Reporting to the Supervisor, Claims Care, you'll collaborate to ensure the team meets all service and business goals while creating a positive atmosphere. Your strong decision-making and communication skills will be vital in maintaining operational excellence.Key Responsibilities:Lead daily activities of the Claims Care TeamSupport team coaching and mentorship initiativesAddress operational challenges and manage escalationsAnalyze performance metrics for continuous improvementMaintain compliance with insurance regulations and standardsRequirements:Five years of claims-handling experience requiredRelated post-secondary education necessaryActive pursuit or completion of an insurance designationSolid understanding of compliance and legislationStrong relationship-building abilitiesUtilize your leadership skills to enhance both team dynamics and claims service quality in this impactful role.

📌 Hands-On Claims Care Team Lead (Edmonton)
🏢 AMA - Alberta Motor Association
📍 Edmonton