Become a Technical Analyst at CAAT focused on enhancing our technology systems and providing essential support. This role supports overall IT infrastructure while ensuring the security of systems and data.In this position, you'll deliver technical assistance to staff in various technology systems, addressing requests and issues efficiently. You'll engage in hardware upgrades, system patching, and detailed documentation to improve service delivery. Collaboration and communication are crucial to resolving issues effectively.Key Responsibilities:Support staff with technical issues regarding hardware and softwareAcknowledge and resolve support requests promptlyTroubleshoot IT-related challenges and document findingsAssist with backend system maintenance and upgradesCollaborate with team for effective inventory managementRequirements:3-5 years of experience in technical supportBackground in ITIL environments and service management toolsProficiency in Microsoft 365 and AzureExperience with IT security and vulnerability remediationStrong analytical and communication skillsJoin CAAT to leverage your technical skills in a supportive and growth-oriented workplace.

📌 Technical Analyst For Caat'S It Team (Toronto)
🏢 CAAT Pension
📍 Toronto