Here's a brief overview of the tasks and responsibilities you'll have:Provide functional and application support for site systems, including incident management, problem analysis, diagnosis of causes and coordination of their resolution; Track, prioritize, and coordinate incidents, service requests, and evolution requests; Perform required functional analyses and recommend appropriate fixes or solutions; Collaborate with IT teams, vendors, and users to resolve application issues; Participate in system maintenance, evolution and continuous improvement activities, including testing and release; Administer system access, settings, and reference data; Produce and maintain functional documentation, procedures and working methods; Accompany users, provide the required support and contribute to training and knowledge transfer activities; Contribute to the planning and execution of functional and integrated testing; Follow up on patches, deliverables, and actions resulting from incidents or evolution work; Produce analyses and performance indicators related to the quality of services and the stability of systems; Identify operational irritants and recommend improvements to increase the reliability, performance,



and efficiency of solutions; Contribute to the prevention and resolution of recurring issues to improve the user experience.The profile you are looking for is as follows:Hold a bachelor's degree in a relevant field or equivalent experience; Have a minimum of six (6) years of experience in functional and application support for information systems; Demonstrate robust analytical, diagnosing and problem-solving skills; Experience in incident management and coordination as well as in analyzing the causes of problems; Master application systems, integrations, data flows and digital architectures; Demonstrate leadership, autonomy, rigor and a strong spirit of collaboration; Ability to quickly understand complex operational issues and propose appropriate solutions; Use work and incident management tools in an Agile environment, such as Jira, Confluence or equivalent; Experience in the maintenance, evolution and implementation of information systems; Participate in the coordination or performance of functional tests; Manage priorities in the context of multiple simultaneous requests; Knowledge of planning and portfolio management tools such as Planisware and Primavera as well as the company's information systems and site activities (an asset); Hold relevant certification or significant experience in an Agile or matrix environment (an asset); Knowledge of the company's information systems and its value chain (an asset); Knowledge of contract management in the construction industry.

📌 Business And Systems Advisor (Montreal)
🏢 COFOMO
📍 Montreal