Take on a pivotal role as a Bilingual Supervisor at Accerta's Contact Centre. Drive excellence in customer service for both English and French-speaking clients!This full time, permanent hybrid position emphasizes leadership in a fast-paced environment. You will direct a team of agents to ensure high-quality interactions and efficient resolution of inquiries. Your background will contribute towards enhancing qualitative service while fostering a collaborative team culture.Key Responsibilities:Direct daily operations of bilingual agentsEstablish onboarding and coaching practices for staffAnalyze performance metrics to meet KPIsProvide on-the-spot support for escalated casesAdvocate for process improvements and trainingRequirements:3–5 years in a contact centre or service delivery1–2 years in a leadership or coaching roleFluency in both English and French is essentialProven ability to manage performance metricsExpertise in dental benefits administration is an assetEmbrace your leadership capabilities to effect positive changes in healthcare access through Accerta.

📌 Accerta Contact Centre Supervisor (Bilingual) (Toronto)
🏢 Accerta
📍 Toronto