About Effortless AdminEffortless Admin is a fully web-based, multi-carrier, software solution thatprovidesemployers an effortless way of managing employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, andultimately bringeveryone together to work as effectively as possible. As an expanding organization,we'reseeking motivated leaders who want to join us on our growth trajectory.Why This Role Is Critical To Our SuccessThe Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer experience. You'lloversee a team of specialists who support our clients utilizingour industry-leading benefits administration platform. We'relooking for a service-oriented leader with Canadian benefits administration experience who can drive team performance whilemaintainingourhigh standardsof customer satisfaction. You'llcollaborate closely with our development team to ensure our software continues to meet and exceed client expectations.Key ResponsibilitiesLead, mentor, and develop a team of Group Benefits Specialists who support plan sponsors and membersEstablish andmaintainservice level standards, ensuring exceptional customer support via live chat, email,



and phoneCollaborate with the development team to provide service team insights for product improvements and refinementsImplement training programs to ensure team membersremaincurrent on product features and benefits administration best practicesMonitor team workload and performance metrics,making adjustmentsas needed tooptimizeefficiencyIdentifytrends in client inquiries and issues to proactively address recurring challengesServe as an escalation point for complex client situations,demonstratingadvanced problem-solving skillsCreate andmaintaindocumentation of service procedures and best practicesRegularly report on team performance and client satisfaction metrics to senior leadershipQualifications3+ years of leadership experience in a client service environment (required)Canadian benefits administration experience (preferred)MinimumBachelor'sdegree(in Business Admin or related field) (preferred)GBA Designation (preferred)Proventrack recordof building and leading high-performing teamsExcellent verbal and written communication skillsStrong organizational and project management abilitiesAbility to analyze service data and implement improvements based on findingsBilingual in English and French is an asset but notrequiredWhat We OfferThe chance to shape the service experience for Canada's top benefits administration technology providerLeadership role in a growing, innovative company that values employee developmentCollaboration with industry experts and ourcutting-edgedevelopment teamCompetitive salary, comprehensive benefits package, and performance incentivesProfessional development opportunities and leadership trainingA flexible company culture that celebrates success and values work-life balanceThe chance to make a significant impact on our business growth and customer satisfactionEffortless Admin is committed to building diverse teams and an inclusive workplace. We encourage applications from all qualified candidates.

📌 Client Service Team Manager (Edmonton)
🏢 Effortless Admin
📍 Edmonton