Join Cogeco Connexion as a Real-Time Analyst in Burlington, ON, where your skills in metrics analysis will optimize service levels across channels. Become a key player in our daily operations, ensuring top-tier customer support.In this dynamic position, your responsibilities will include managing service levels, average handling time, and staffing requirements to enhance the customer experience at our US contact center. Your analytical abilities will be crucial in forecasting and adapting to service needs.Key Responsibilities:Evaluate and report on customer interactions continuouslyConduct detailed analysis of various performance metricsFacilitate real-time operational adjustments based on findingsPrepare and deliver reporting to stakeholdersCollaborate on business continuity initiativesRequirements:A minimum of 5 years of relevant analytical experienceCollege diploma or supported equivalentFluent in both English and FrenchAdvanced skills in desktop and cloud applicationsA adaptable and adaptive work scheduleLeverage your expertise in a supportive culture at Cogeco Connexion.

📌 Analyst Realtime Role At Cogeco (Burlington)
🏢 Cogeco Connexion
📍 Burlington